Frequently Asked Questions
FAQ's
1. Are cakes, cupcakes, & cake jars only available to those in the listed area?
Cakes & cake jars are available for shipping. Cupcakes are not available for shipping. S&H will be added to total.
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2. Do any of the Cakery & Confections contain peanuts or peanut products ?
Yes, only the "Lunette's Red Velvet Cake & "3 Karat Carrot Cake" contain nuts. Products can be made without them, however request needs to be made when ordering.
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3. Is there a delivery fee?
Customers that select for their order to be delivered, will be charged a $10 delivery fee. Customers can meet agreed upon location to avoid delivery fee charge.
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4. Are there cancellations?
Yes, a full refund will be given if cancellation is made within 7 days notice of intended date. Within 7 day order cancellations will not be refunded.
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5. What cake designs are considered base cakes?
Anything listed under "Menu" tab is considered a "base cake". Major changes or specifications to those will need to be ordered through the "Custom Cakes" tab.
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6.How far in advance will orders need to be placed?
Orders needed within 3 days will be charged a $25 rush fee , in addition the cakery product price. A 10 day notice is required for regular orders. However, a custom cake order is not confirmed until confirmed by a 3918 team member.
7. How long does "Menu" item orders take to be fulfilled?
As long as ordering guidelines are followed, order will be fulfilled on or before intended date.